Terms & Conditions
Last updated: 28 October 2026
These terms cover the NAVO website and NavoFast app provided by NAVO Oy. Product-specific purchase details are supplied with each offer.
1. The service
NAVO provides tools and educational information for everyday well-being, including meal rhythm, movement and progress tracking. Use the service lawfully and for your own personal use. Do not disrupt it, attempt unauthorised access or misuse another person’s information.
2. Adults and accounts
The service is intended for adults aged 18 and over. Some features require an account. Keep your sign-in details secure and provide accurate account information. Contact us if you suspect unauthorised access.
3. General well-being information
NAVO is not a medical service. Information, tracking views and suggestions do not diagnose conditions, prescribe treatment or guarantee outcomes. Choose habits appropriate to your circumstances and seek qualified advice where your health, medication or symptoms require it.
4. Availability and app versions
Features can differ by platform and version. We develop the service over time and may update or replace features. Material changes affecting your rights will be handled in accordance with applicable law. Normal maintenance or technical problems may affect availability.
5. App subscriptions and other purchases
NavoFast requires an active subscription for access to its meal, movement and well-being tracking and subscriber content. Monthly and annual subscriptions are purchased through the App Store or Google Play. Before you confirm a purchase, the app and the store show the current price, billing period, any trial or introductory offer, the price after that offer and the automatic renewal terms.
The subscription renews at the stated price and interval until you cancel it in the App Store or Google Play. You can open the store's subscription settings from Profile in the app. Cancelling stops future renewals; access normally continues until the end of the paid period, subject to the store's terms and applicable law. Deleting the app or your NAVO account does not cancel a subscription or trial. Cancel it in the store before deleting your account if you do not want further charges.
For other purchases, the relevant offer states what is included, the price, delivery method, compatibility requirements where relevant and the applicable terms.
Cancelling a subscription does not itself refund the current paid period. For a refund request, use the App Store or Google Play purchase support, or contact NAVO at hello@navoapp.com with your order reference and the issue. The request is handled under the store's process and applicable consumer law. Statutory remedies for a defective or unavailable digital service remain available.
For digital content purchased directly from NAVO, applicable consumer withdrawal rights apply. The usual withdrawal period is 14 days from conclusion of the agreement. Early electronic delivery can end that right only where the legally required prior express consent, acknowledgement and durable confirmation have been provided. A download alone does not remove all consumer rights.
If a product is defective, not delivered or not as described, statutory remedies remain available. Contact hello@navoapp.com with your order reference and the issue. Purchases through an app store also use that platform’s purchase process; mandatory consumer rights continue to apply.
6. Content and intellectual property
NAVO’s branding, original content, design and technology belong to NAVO Oy or its licensors. You may use the service and purchased materials as authorised. Do not redistribute, resell or reproduce them beyond the licence or rights granted by law.
7. Your information
Your personal data is handled as explained in our Privacy Policy. You are responsible for information you choose to submit and must have permission to use any image or other content you upload.
8. Responsibility
We take reasonable care in providing the service. To the extent permitted by law, we do not accept liability for indirect loss caused by use of the service. Nothing in these terms excludes liability that cannot lawfully be excluded or restricts mandatory consumer rights.
9. Ending use and account deletion
You can stop using NAVO and request account deletion. We may restrict access where necessary to address unlawful use, security threats or a material breach of these terms, consistently with applicable law.
Read account deletion instructions →
10. Governing law and questions
These terms are governed by Finnish law, without removing any mandatory consumer protection that applies to you. Contact NAVO Oy at hello@navoapp.com with questions or complaints. Consumers may seek advice from the Finnish Consumer Advisory Services and, where applicable, take a dispute to the Consumer Disputes Board or a competent court.
Well-being that fits real life.
NAVO Oy is a Finnish wellness company building practical tools and products to support healthier everyday living. Our goal is to make well-being easier to understand, more approachable and more sustainable.
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